FaceMe® | FAQ | CyberLink
FaceMe®

FAQ

FaceMe® Security
  • FaceMe® SDK
  • FaceMe® Security
  • FaceMe® Platform
  • People Tracker
  • What are the database requirements for FaceMe Security? Do I need to use the FaceMe Security database, or can I use my own? Is it possible to import my own database or edit the FaceMe Security database?
    Applied to: FaceMe® SECURITY 2.0,FaceMe® SECURITY All

    FaceMe Security currently supports Microsoft SQL Server 2019 and 2022.

    Support for PostgreSQL will be available later this year.

  • Is there a free trial version for evaluation?
    Applied to: FaceMe® SECURITY 2.0,FaceMe® SECURITY All

    After signing a Non-Disclosure Agreement (NDA), we can provide a trial version for your evaluation.
    Please get in touch with us to request a trial version:

    Contact Us for Trial Version

  • How does the licensing for FaceMe Security work?
    Applied to: FaceMe® SECURITY 2.0,FaceMe® SECURITY All

    We offer flexible licensing options tailored to our customers' business models. FaceMe Security is typically licensed on a subscription basis per video channel.
    However, we also provide alternative options, including perpetual licenses. For more details, please contact us.

  • Can FaceMe Security integrate with other access control or time & attendance systems?
    Applied to: FaceMe® SECURITY 2.0,FaceMe® SECURITY All

    Users can use the FaceMe Security HTTP Event Notification API to integrate with other access control or time & attendance systems. Please get in touch with us for more details.

  • What is the difference between FaceMe Security and FaceMe SDK?
    Applied to: FaceMe® SECURITY 2.0,FaceMe® SECURITY All

    FaceMe Security is a ready-to-use software solution, offering specific features for quick deployment without requiring additional coding or complex integration.

    In contrast, the FaceMe SDK is a customizable software development kit, allowing customers to integrate its functionality into their own applications, which necessitates programming efforts.

  • Do you have a quick start guide for installing FaceMe Security?
    Applied to: FaceMe® SECURITY 2.0,FaceMe® SECURITY All

    Yes, "Installation Guides" are available for the Central server, Workstation, and Console. These guides should be included in the package you received from your CyberLink contact.

  • Is there a list of supported IP cameras for FaceMe Security?
    Applied to: FaceMe® SECURITY 2.0,FaceMe® SECURITY All

    FaceMe Security is designed to meet industry video surveillance standards and supports a wide range of cutting-edge IP cameras. It is compatible with IP cameras that adhere to these video surveillance standards.

    If your product requires a specific IP camera that is not listed, please get in touch with your CyberLink representative for a device evaluation.

  • Can FaceMe Security operate offline?
    Applied to: FaceMe® SECURITY 2.0,FaceMe® SECURITY All

    For FaceMe Security Central, an Internet connection is required for license activation. If you purchased a "1st Time Activation" license, you only need to connect Central to the Internet during the initial launch. Once activated, the program can operate without an Internet connection. Alternatively, customers can activate FaceMe Security without connecting the server to the Internet by scanning the QR code provided by FaceMe Security.

    FaceMe Security Workstation must be connected to a network (Intranet or Internet) to connect to its assigned IP cameras and FaceMe Security Central, allowing it to send results to the console.

Join our Partner Program to view more frequently asked questions and answers regarding all CyberLink FaceMe products. Our partners also receive in depth technical support and answers to both troubleshooting and setup questions.

Become a FaceMe® Partner Today

Required field
By clicking “Accept and Submit”, you accept CyberLink’s Privacy Policy & Cookie Policy.